At Boise Paper, we’re committed to providing the products you need and the service you deserve.
The following information will help you get the best performance from your Boise Paper products. However, don’t hesitate to contact your Boise Paper representative with any questions or concerns.
Paper Handling Best Practices
All Boise Paper products should be delivered in good condition.
A damaged carton can indicate damage to the paper inside, so you should assess your shipment as soon as it’s received.
If you find damaged cartons, contact your Boise Paper representative to arrange the return and replacement of those cartons.
Be sure you have the proper equipment to lift and move your cartons – dropping a box of paper just 12 inches can damage the paper enough to cause performance issues.
Most cartons have plastic straps to ensure the lid stays in place during transport. You should never use these straps to carry the carton.
Acclimation & Storage
Proper acclimation and storage are essential for paper performance.
After delivery, place all cartons in a climate-controlled room (ideally 70° – 75° F and 40% – 50% humidity) for 24 to 48 hours prior to use. The larger the temperature variance between inside and outside, the longer you should acclimate your paper.
Always store your paper flat (bottom for cartons, back for reams) on an elevated surface such as a pallet or shelf. Never store it directly on or near concrete, or in areas that have frequent air exchanges, such as hallways, doorways, or windows.
Keep the paper in the original carton and ream wrap until you’re ready to use it.
Preparation & Loading
For optimal performance, office papers should be loaded so the side of the sheet facing the back of the ream (seam-side) prints first.
Because different printers – and even different trays within the same printer – can sometimes flip the sheet before it’s printed, you should understand the path the sheet travels before loading.
Boise Paper should most often be loaded with the seam-side facing up in the tray, but this is not always the case. The easiest way to test the paper path is to mark one side of a sheet before loading, then print something on it and see which side prints first. If the print is on the side that was facing up, load seam-side up; if it was the on the down side, load seam-side down.
When loading, ensure the tray is set to the proper size and don’t fill above the guide tabs. “Fanning” the ream prior to loading can also improve the performance of any paper.
Proper Paper Loading
All Boise Paper office papers are rigorously tested and engineered to deliver the best results.
Once you know which side your machine prints first, post easy to follow loading instructions that clearly show whether to load seam-side up or down.
Performance Tested & Guaranteed
All Boise Paper office papers are rigorously tested and engineered to deliver the best results.
Our Boise POLARIS® Premium Multipurpose, X-9® Multi-Use Copy, and ASPEN® Recycled Multi-Use Copy papers are performance tested
by Keypoint Intelligence LLC – Buyers Lab, against misfeeding, image quality, dusting, and curling.
These products also carry our 99.99% Jam-Free Guarantee®, which means if our papers cause more than one jam in 10,000 sheets, we’ll refund the purchase price of the paper or replace it.
Troubleshooting and Support
When switching from one paper to another, you may experience short-term performance issues due to subtle manufacturing variances. Copiers and printers can become “dialed in” with a specific stock over time, and a new paper can prompt jams.
Fortunately, these issues are always avoidable and/or correctable.
Before running any new paper brand, schedule a thorough cleaning of all your equipment and replace any rollers nearing the end of their useful life. A skilled service technician can make adjustments to your machine that will ensure success.
For example, Boise Paper copy papers are engineered to be slightly thicker to improve runnability.
If you encounter a problem your technician can’t solve, contact your Boise Paper representative to submit a Quality Feedback Report (QFR). Remember to set aside samples of the problem paper, as well as an unopened ream from the same carton.
Partner with Us Today
Every day you have deadlines to meet, people to impress and work to do. We’re committed to your success. Let’s talk about how we can help you.